pak364 Privacy Policy —
Your Data, Handled
With Respect

This Privacy Policy ("Policy") describes how pak364 ("pak364", "we", "us", "our") collects, uses, stores, shares, and protects personal information provided by or collected from users ("Player", "you", "your") of the pak364 online gaming platform, accessible at https://pak364.net and its associated mobile interfaces.

pak364 is committed to handling personal data with transparency and in accordance with applicable data protection principles. This Policy applies to all players who register an account on pak364, visit the website, or interact with pak364 via any supported communication channel, including WhatsApp, Telegram, and email.

By registering an account or continuing to use the pak364 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read in conjunction with our Terms & Conditions, available at pak364.net/terms-and-conditions.

pak364 is the data controller responsible for the personal information collected through the pak364 platform. As data controller, pak364 determines the purposes for which your personal data is processed and the means by which it is processed.

For all data protection enquiries, access requests, or complaints related to how pak364 handles your personal information, please contact our designated data protection point of contact:

• Contact Method: Email — [email protected] (plain text; not a clickable link)
• Subject Line: "Privacy / Data Protection Request"
• Response Time: Within 3 business days for data protection queries
• Support Language: English

pak364 collects the following categories of personal data, depending on how you interact with the platform:

pak364 collects personal data through the following channels:

• Direct Submission: Information you provide when registering an account, completing KYC verification, submitting a deposit or withdrawal request, or contacting customer support.
• Automated Technical Collection: Technical and usage data collected automatically when you access the pak364 platform, including IP addresses, device identifiers, and session activity logs generated by our platform infrastructure.
• Payment Processors: Confirmation data received from payment providers such as Easypaisa, JazzCash, Raast, HBL, UBL, and MCB Bank when processing your PKR transactions. pak364 does not store full payment credentials — only reference identifiers and transaction confirmation data.
• Identity Verification Providers: Where pak364 uses third-party identity verification services to process KYC documents, those providers may share verification outcomes with pak364. pak364 does not receive raw document images from these providers in all cases.
• Cookies and Similar Technologies: Session cookies and analytics tools that help pak364 understand platform usage patterns. See Section 10 for full details on our cookie usage.

pak364 uses personal data for the following purposes:

5.1 Account Management and Service Delivery

To create and maintain your pak364 player account, process PKR deposits and withdrawals via Easypaisa, JazzCash, and bank channels, verify your eligibility to use the platform, and deliver the gaming services you have signed up for.

5.2 Identity Verification and Fraud Prevention

To verify your age (18+ requirement), confirm your identity, prevent the creation of duplicate accounts, detect and prevent fraudulent activity, money laundering, and misuse of promotional offers, and comply with applicable anti-money laundering obligations.

5.3 Responsible Gaming

To monitor gaming activity for signs of problem gambling behaviour, enforce deposit limits and self-exclusion settings set by the player, and comply with responsible gaming obligations that protect vulnerable players across Pakistan.

5.4 Customer Support

To handle enquiries, complaints, account issues, and data access requests submitted via email, WhatsApp, or Telegram in English. Support interaction records are retained to maintain service quality and resolve disputes.

5.5 Platform Improvement and Analytics

To analyse usage patterns, identify technical issues, improve platform performance for players in Pakistan, and develop new features that better serve the Pakistani player community.

5.6 Marketing Communications

Where you have opted in to receive marketing communications, pak364 may send you information about promotions, reload bonuses, new game announcements, and other offers relevant to your activity on the platform. You may withdraw marketing consent at any time through your account settings or by contacting support.

pak364 processes personal data on one or more of the following legal bases:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions accepted by the player upon registration — including account management, transaction processing in PKR, and customer support.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including age verification (18+), anti-money laundering requirements, and fraud prevention obligations.
• Legitimate Interests: Processing carried out for pak364's legitimate business interests, including platform security, fraud detection, and service improvement, where these interests are not overridden by the player's privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, which is carried out only where the player has provided clear, informed, and freely given consent. Consent may be withdrawn at any time without affecting the player's ability to use the core platform.

pak364 does not sell, rent, or share personal data with third parties for their own marketing or commercial purposes. Personal data may be shared with the following categories of third parties for specific, limited purposes:

• Payment Processors: Easypaisa, JazzCash, Raast, HBL, UBL, MCB Bank, and USDT TRC20 processors receive transaction reference data necessary to process your PKR deposits and withdrawals.
• Identity Verification Providers: Third-party KYC services that assist pak364 in verifying player identity and age. These providers operate under data processing agreements and are prohibited from using your data for any purpose beyond the verification service.
• Gaming Software Providers: Game studios and platform providers whose games are available in the pak364 lobby may receive anonymised session data for the purpose of game performance monitoring. Individual player identities are not shared with game providers unless strictly necessary for dispute resolution.
• Legal and Regulatory Authorities: pak364 may disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law, court order, or to protect the rights and safety of pak364, its players, or the general public.
• Professional Advisors: Legal, accounting, and cybersecurity professionals engaged by pak364 to protect its legitimate business interests, under strict confidentiality obligations.

pak364 retains personal data for as long as is necessary for the purposes for which it was collected, or for as long as required by applicable legal and regulatory obligations. The following general retention guidelines apply:

• Account Data: Retained for the duration of your active account, plus a period of five (5) years after account closure to comply with anti-money laundering record-keeping requirements.
• Transaction Records: PKR deposit and withdrawal records are retained for a minimum of five (5) years from the date of each transaction, in line with applicable financial record-keeping requirements.
• KYC Documents: Identity and age verification documents are retained for the period required by applicable regulations and deleted securely once the retention obligation has lapsed.
• Customer Support Records: Support interaction logs are retained for two (2) years from the date of the interaction for service quality purposes and dispute resolution.
• Marketing Data: Where consent has been withdrawn, marketing-related data is removed from active marketing lists within thirty (30) days of the withdrawal of consent.

When personal data is no longer required under the applicable retention period, pak364 will delete it securely or, where deletion is not technically feasible, anonymise it so that it can no longer be linked to an individual player.

pak364 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. Security measures include:

• SSL/TLS encryption for all data transmitted between player devices and the pak364 platform.
• Encrypted storage of passwords and sensitive account credentials using industry-standard hashing algorithms.
• Access controls that restrict internal access to personal data to staff members who require it for their specific role.
• Regular security assessments and penetration testing of the pak364 platform infrastructure.
• Two-factor authentication (2FA) options available to all registered players to protect account access.
• Secure, access-controlled document storage for KYC verification materials.

While pak364 takes its security obligations seriously, no online system can guarantee absolute security. Players are responsible for maintaining the security of their own login credentials and for notifying pak364 immediately if they suspect any unauthorised access to their account.

pak364 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. The following categories of cookies may be used:

• Strictly Necessary Cookies: Essential for the platform to function. These include session management cookies that keep you logged into your account and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without impairing core platform functionality.
• Functional Cookies: Remember your preferences such as display settings, preferred language, and responsible gaming limit configurations set during your session.
• Analytics Cookies: Collect anonymised data about how players navigate and use the pak364 platform, enabling us to identify areas for improvement. Analytics data is aggregated and does not identify individual players.
• Marketing Cookies: Used only where you have given explicit consent to receive personalised promotional communications related to pak364. You may withdraw this consent at any time.

You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies will affect your ability to use certain platform features. pak364 does not use third-party advertising cookies or share cookie data with external advertising networks.

As a pak364 player, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data pak364 holds about you. We will provide this within a reasonable timeframe upon verification of your identity.
• Right to Rectification: If any of your personal data held by pak364 is inaccurate or incomplete, you have the right to request its correction. You may update many fields directly through your account dashboard.
• Right to Erasure ("Right to Be Forgotten"): In certain circumstances, you may request that pak364 delete your personal data. Please note that where pak364 is subject to legal retention obligations (e.g., anti-money laundering record-keeping), full deletion may not be immediately possible, and data may be anonymised instead.
• Right to Restrict Processing: You may request that pak364 restrict the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of the data is being resolved.
• Right to Data Portability: You may request that pak364 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
• Right to Object: You may object to the processing of your personal data where pak364 relies on legitimate interests as the legal basis, unless pak364 can demonstrate compelling legitimate grounds that override your interests.

To exercise any of the above rights, please contact pak364 support at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 3 business days and respond in full within 30 days.

pak364 is strictly a platform for adults aged 18 years and above. pak364 does not knowingly collect, process, or retain personal data from individuals under the age of 18.

If pak364 becomes aware that personal data has been collected from a person under the age of 18, that account will be immediately closed, all funds will be returned to the original deposit source, and all associated personal data will be deleted from our systems as quickly as technically possible.

pak364 reserves the right to update or amend this Privacy Policy at any time. When material changes are made — particularly those that affect how your personal data is used, shared, or retained — pak364 will notify registered players via a platform notification or by email to the address associated with your account.

The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this Policy periodically so that you remain informed about how pak364 protects your data.

Your continued use of the pak364 platform after notification of any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should cease using the platform and request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pak364 handles your personal data, please reach out to our support team using the contact details below. All privacy-related communications are handled in English by our dedicated support staff, available around the clock.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Data Requests: "Privacy / Data Protection Request"
• Subject Line for Breach Reports: "Data Security Report"
• Subject Line for Minor Account Reports: "Minor Account Report"
• Response Time: Within 3 business days for privacy queries; within 1–3 minutes for general support via WhatsApp or Telegram
• Support Hours: 24/7, every day of the year
• Language: English

pak364 is committed to resolving all privacy-related concerns fairly and promptly. If you remain unsatisfied with our response to your privacy query after engaging with our support team, you may seek further guidance from the relevant data protection authority in your jurisdiction.